GA4: What Is the Difference Between Users and New Users?

Google Analytics displayed on a laptop screen on a desk

You are not alone – the difference between types of users confuses everyone.

The quick short answer is: Active users (aka just “Users”) are the number of people who engaged with your site (for that date range). But New users are the number of people who have not visited your site before for that date range.

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Enhancing Email Security: Understanding SPF, DKIM, and DMARC for Website Owners

Representation of an email heading towards the inbox and avoiding the spam folder

If your business sends emails of any kind (and I can’t imagine why it wouldn’t) then you need to be aware of these basics. Otherwise your emails will just end up in the spam/promotions folder and nobody will ever see them.

These are all pretty much ‘set and forget’ things that need to be done at your domain level (in the DNS settings).

NOTE: this is NOT a technical guide on how to set them up. This is an introduction to what they are and why you need them. You can absolutely break your email and even your website by getting these settings wrong.

That said, let’s get into what SPF, DKIM and DMARC are for.

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Who Owns My Website Domain?

Women with domain certificate and key indicating her ownership of her business domain to the surprise of the male web developer sat next to her

Technically you don’t own your domain name, you only license it (more on that shortly).

But what’s far more important is whether your business ‘owns’ the domain. Or if the web designers listed themselves as owners!

Let’s get into what that means and how you find out.

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What Is SEO and
How Does It Work?

Team planning an SEO campaign on a whiteboard

SEO (or ‘Search Engine Optimisation’) is about improving your website to get the pages to rank higher in search engines such as Google.

Higher rankings mean more traffic.

And more traffic means more customers (…if your website is well designed).

SEO can be highly technical, but it’s also very much about ‘people’. What are they searching for, what questions do they have, at what stage of researching or buying are they at.

Optimising for search is very much a science but it’s also an art too. Let’s break it down a bit more.

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What Is Image Alt Text and Is It Important?

Wall of graffiti text

There’s a lot of confusion around ‘alt text’ and website images. Particularly in WordPress as it used to offer 4 different boxes when you add an image – Alt Text, Title, Caption and Description.

What’s it all for? Does any of it really matter?

The short answer is Alt Text is important, but generally the rest isn’t.

But let’s get into the best way to handle this stuff.

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How To Increase Google Search Traffic [SEO Case Study]

Google search traffic

There are many ways to increase Google search traffic, but here’s an example of one site where we doubled (and more) daily traffic just by fixing some fundamental technical problems. It’s a little hard to see on the graph but the daily traffic was around 2-3,000 clicks per day, and after applying our SEO services … Read more

How To Update an Old WordPress Website

Old WordPress

So how do you update old versions of WordPress? The short (tongue in cheek) answer to this is… ‘very carefully’. Updating an old WordPress site needs to be done in stages. Unfortunately you can’t just update to the latest version and magically expect everything to still work. Here’s a guide to how we approach this. … Read more

Why Does My Website Not Work Without www?

Website works with www or not?

Some websites use ‘www’, some don’t. The important thing to know is that these are not the same thing, they are actually 2 completely different web addresses. What we normally do is redirect one to the other so everyone ends up in the right place. But if your website is not set up correctly only … Read more