Frequently Asked Questions

Here are some commonly asked questions about our website management services. If you still have any questions you would like an answer to though, please do just get in touch here. We’ll be happy to help out.

Who Is This Service For?

Our services are designed specifically for the small business and traders. So if you are a builder with a 1 page website that just lists your contact details, a hair salon with a 50 page website or have an online store – we can take care of that site for you.

What Does The Service Cover?

Our standard service covers updates of the software that runs your website, the plugins and theme. These are the updates that your web hosting company do not provide. We can also provide regular backups of your website, and our Premium plan also includes minor edits or updates to the content of your site too.

What Type Of Websites Do You Look After?

We manage all types of website. The most popular sites are those built using WordPress, but Joomla and Drupal are fairly popular too. We can also look after older sites that may have been built using static html, php/asp templates or built on frameworks such as Bootstrap or Foundation.

Can You Manage My WordPress Site?

We certainly can. WordPress is now one of the most popular content management systems (CMS) for building websites. An incredible 26% of the top 10 million websites use WordPress, so it’s a very good platform to stick with and one we very happy to help you with.

What Happens After I Sign Up?

On receipt of your payment and initial details, we will evaluate your website and then contact you for any access details that we require to maintain the site. Once we have those details we will apply any necessary updates needed right away, and continue from there according to the plan level you have chosen.

Do You Provide Reports?

No. Updates are applied by our technical staff according to the level of service you have requested. We don’t bother you with reports that you really don’t want to read, although you are of course welcome to check in with us from time to time. If you really would prefer itemised reporting of changes applied however we can provide this as an extra chargeable service.

Can I Upgrade My Plan Later?

Yes, you can upgrade your plan at any time. Just contact us and we’ll arrange that for you.

What If I Have More Than 1 Website?

We can manage all of your sites. You can choose the same or different levels of service for each one. Please contact us if you have more than 3 sites you would like us to look after as we may be able to offer a discount on our regular rates.

What Happens If An Update Breaks My Site?

It’s rare, but due to the complex nature of software and websites it’s not impossible. We often know about problems before they happen and can delay certain updates until they are safe. But if an update does cause a problem with your site, we will either fix that problem or revert the changes that caused the problem. There is no extra charge for this.

What If My Site Is Hacked Or Goes Offline?

We can help you with this, but it’s NOT part of our normal maintenance service, and would be charged as additional work. Basic sensible precautions such as using secure passwords will help greatly to prevent this happening.

What About Data Security & Privacy?

Your personal information, or any website related information is never shared with any 3rd parties. Site backups (if you opt for that service level) are stored securely encrypted using state of the art cloud backup services provided by Amazon. Passwords or other login information are never stored on web servers, are kept securely encrypted and are only accessible to those operatives that specifically need them to provide your service.

How Do I Sign Up For Your Service?

Just choose your plan level here to get started.

You work on your business, let us keep your website up to date.