Website Maintenance Plans
Pro-level support for websites that mean business
Keeping your website online and up to date takes specialist skills. Let us take those worries off your mind, and keep your website working hard for you with our website maintenance packages.
- Hands-on care for your site
- WordPress is our specialty
- Help on hand whenever you need it
Plus
$250 / mo
WordPress Updates
Theme + Plugin Updates
150 min Extra Support Time
(for whatever you need)
Daily Offsite Backups
Uptime Monitoring
Priority Support On Hand
Fast Website Hosting Included
Premium Speed Optimization
Cancel At Any Time
Pro
$120 / mo
WordPress Updates
Theme + Plugin Updates
60 min Extra Support Time
(for whatever you need)
Daily Offsite Backups
Uptime Monitoring
Priority Support On Hand
Fast Website Hosting Included
Basic Speed Optimization
Cancel At Any Time
Essential
$75 / mo
WordPress Updates
Theme + Plugin Updates
30 min Extra Support Time
(for whatever you need)
Daily Offsite Backups
Uptime Monitoring
Priority Support On Hand
Fast Website Hosting Included
Cancel At Any Time
What people say about us
Thanks for the tweaks to the page and fixing the Google Search Console issue. Much appreciated. I really appreciate your support.
Tansy B.
The website looks stellar! Thanks for all your efforts.
Hamish
Thanks for being a constant source of advice to my clients. Appreciate it. I’ll keep recommending you to them.
David Taubman
Thanks for your amazing support, as always.
Natalia
Appreciate all of your help this year, you’ve been amazing.
Megan P.
Thanks for the speed in getting this done and your patience with us. Best and will definitely use your company again and recommend it.
Mary Lou
Thank you for attending to this. It is so good to see the website working as it should.
Robert
That’s awesome! Exactly what I wanted, thank you.
Krissy
Thanks for your reply. You were correct, of course. I knew it was something like that but couldn’t see it. Thanks again for your help.
Warren
Thank you very much Martin. Great job. I’ve already recommended you to someone.
Kay
Thanks for doing this so promptly, much appreciated!
Rory
You’re a genius! I’m in. Thanks so much!
Lara
Thank you for all your efforts and the recommendations.
Manuela
Thanks so much for your useful and kind reply, really appreciate it. All fixed now. Will come to you guys in future if anything bigger comes up.
Lily S
Awesome, thanks for that! So good to see your hard work paying off!
Megan
Thank you for your reply. I greatly appreciate your time and efforts.
Laura
Plus Custom Maintenance Plans To Meet Your Needs
We can also create a custom plan just for your business.
Please get in touch to let us know what you need.
We’ve Worked With
Questions About Our Care Packages
Here are some commonly asked questions about our website management services. If you still have any questions you would like an answer to though, please do get in touch here. We’ll be happy to help out.
Website maintenance is a collection of processes to keep your website up-to-date, secure and running properly. This can include everything from server maintenance to keeping plugins and themes up to date. Our website maintenance plans cover all of the basics you need including those important backups that are often forgotten. We can also create custom plans if you have other maintenance tasks or regular updates you would like handled for you.
You can read more about web design and maintenance and why this is important. TLDR: not maintaining your site leaves it open to security issues, downtime, missing out on key Google changes (e.g. the move to ‘mobile first’) and a dated website experience that sends your customers elsewhere.
Our services are designed for small to medium businesses and service providers. So if you are a consultant with a simple website, a multi-location retailer business with a 50 page website or a publishing company with 10’s of thousands of pages – we can take care of that site for you.
‘Extra Support Time’ can be for pretty much anything you need from design changes to publishing a blog post. Or any other technical or marketing support or advice you might need on a regular basis. You simply let us know what you need and we take care of the rest for you.
We can of course cater for any additional content or design changes you need, or provide additional services such as custom programming jobs, plugin development or marketing services. Just let us know what you need and we can quote and schedule in that additional work as needed.
Please note that Extra Support Time does not accumulate or roll over from month to month. It is designed to give you easy convenient website support as you’ll have someone on your team to hand helping out as and when you need it. Extra Support Time is also cheaper.
These updates refer to the software that runs your website – usually WordPress these days but it could be something else. It also covers updating any plugins, addons or themes your site may be using. These are the updates that web hosting companies leave you to manage yourself. Most websites require these updates at least once a week.
If you use our hosting services (that are part of our Website Care Plans) we do of course also handle updating the underlying technology that runs your site too (such as the server operating system, php and MySQL).
Note: if your website has not been updated in a very long time, there may be an extra charge to bring things up to date. We also have a service to update very old WordPress sites, where we can handle even highly neglected WordPress websites.
We provide a fully managed high quality hosting service. If you have ever experienced cheap shared hosting, this is very different. Cheap hosting companies typically cram hundreds (often thousands) of websites onto a single web server. This leaves sites underpowered, slow and struggling to cope. It can really hurt your business.
We only use high quality, high reliability VPS servers. Every site has plenty of resources to load fast and stay reliable.
To ensure this level of reliability for all of our customers, we do have a ‘fair use’ policy for our hosting. If your site has high levels of usage we may require you to upgrade to a higher level of Care Plan. This is rare however, and our Standard plan is more than enough hosting power for most small business customers.
If you do have a more complex website or a site with high levels of traffic, we can cater for this too with a Custom Care Plan. Your server will be specified to meet the needs of your business.
Note: Our hosting does not provide email services – we recommend Google Workspace (previously called ‘G Suite’) which is the business version of GMail or Microsoft’s Office 365 Business.
We specalise in WordPress website management. Which is by far the most popular website platform these days (for good reason). If your website was built in the last 10 years then this is most likely what you have. We can also look after older sites that may have been built using static html, php templates or built on frameworks such as Bootstrap or Foundation. But get in touch if you’re not sure and we can advise on what systems/platform you have.
We certainly can. WordPress is now one of the most popular content management systems (CMS) for building websites. An incredible 26% of the top 10 million websites use WordPress, so it’s a very good platform to stick with and one we are very happy to help you with.
Read more about Website Management.
If you just need an error or other one-off problem fixed, we can help with that too. Just open a ticket using our “fix my website” service. We’ll then take a look at the problem and give you a quote to fix it. Easy.
On receipt of your details, we will first evaluate your website to make sure it is suitable for our service. We’ll then invoice you and ask you to securely provide access details for your site. Then you can start to rest easy.
No. Updates are applied by our technical staff according to the level of service you have requested. We don’t bother you with reports that you don’t really want to read, although you are of course welcome to check in with us from time to time. If you really would prefer itemised reporting of changes applied however we can provide this as an extra chargeable service.
Yes, you can upgrade your plan at any time. Just contact us and we’ll arrange that for you.
We can manage all of your sites. You can choose the same or different levels of service for each one. Please contact us if you have more than 3 sites you would like us to look after as we may be able to offer a discount on our regular rates.
It’s rare, but due to the complex nature of software and websites it’s not impossible. We often know about problems before they happen and typically delay/manage certain updates until they are safe. But if an update does cause a problem with your site, we will either fix that problem or revert the changes that caused the problem. There is no extra charge for this.
We can help you with this, but it’s NOT part of our normal maintenance service, and would be charged as additional work. Basic sensible precautions such as using secure passwords and only installing official plugins from reliable sources will help greatly to prevent this ever happening.
Your personal information, or any website related information is never shared with any 3rd parties. Site backups are stored securely using state of the art cloud backup services provided by Amazon. Passwords or other login information are not stored on web servers, are kept securely encrypted and are only accessible to those operatives that specifically need them to provide your service.
Just choose your plan level here to get started.
The speed at which your website pages load is dependent on many factors, which starts with the design of the site and the hosting service used. But it extends to more technical aspects such as page and script caching, using the right image types and optimizing those images correctly. Under our Pro and Plus plans we will implement speed enhancements that will benefit your site and continue to evaluate and make recommendations for any further changes required.
We use automated checking to ensure your site is online and functioning. Should your website be unavailable for any reason we will get notified and can take action to resolve any problem.
No, you can remain on your own hosting if you prefer. But unless you are using very high quality hosting we wouldn’t recommend it, as it can make resolving any problems more difficult. If hosting related problems occur regularly we may need to discuss moving your site.
Note: we take care of the whole process of transferring your website (and don’t charge our normal fee for this service). We also ensure your site is transferred without any downtime as a result of the change in hosting.
Obviously we don’t accept any sites of questionable legal or moral content. We don’t accept or support spam of any kind. Most normal business websites will of course be just fine.
We also can’t accept sites created using services like Wix or Squarespace. We can convert such sites into a website that you will then own outright (please see build me a professional website) and can host with us or anywhere else. Websites built using services like Wix can’t be moved, and are not well suited to being managed by someone else.
More Information:
- What Is Website Management?
- Web Design and Maintenance
- How Much Does It Cost To Maintain a Website?
- Unlocking the Benefits of WordPress Maintenance Plans
- Understanding the Cost of Website Maintenance
- Web Maintenance Services: Elevate Your Online Performance
- Updating Old WordPress Sites
- I Need Someone To Fix My Website